Complaints

The GasFields Commission is committed to continually improving its services and your feedback is appreciated. Please use the form below to submit a complaint about the Commission and we will attend to it as a matter of priority.

Timeframes for resolution vary according to the complexity of the matter but we are committed to responding in an accountable, transparent, timely and fair manner.

We also appreciate compliments on the work we do. You can submit a compliment to the Commission and/or one of our team members via the ‘Leave your details’ form.

For complaints about the petroleum and gas industry, contact the Mineral and Energy Resources Engagement and Compliance Unit.

Please refer to our Privacy Policy for information on how we handle the personal information you provide.

Do you want to be notified about the result or contacted if we need more information?

No- Anonymous complaints may be lodged, but you should note it may be harder for us to investigate due to the difficulty of obtaining further information.
Yes- Please complete the contact details below:

1. Complainant contact details

Preferred contact method:

Home Phone
Mobile Phone
Letter
Email

2. Complaint details

Have you lodged a complaint about this issue before?

No
Yes
If yes, when:

Have you lodged your complaint with another agency?

No
Yes
If yes, which agency:

3. Timeframe for lodgement

Is your complaint being lodged within 12 months from the time the issue occurred?

No
Yes

If no, please provide details of exceptional circumstances:

4. Complaint Summary

What is your complaint about? (details of your complaint)

What is the outcome you are seeking?

Please attach relevant documentation that supports your complaint.


5. Acknowledgement

I acknowledge that all the information provided above is true and correct to the best of my knowledge.

Contact details